PRIVACY POLICY

NSPIRE Training App, LLC ("NTA", "we", "us" or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Policy describes how we collect, use, disclose and safeguard your information when you visit the NSPIRE Training App website and when you use the NSPIRE Training mobile app (collectively, the "Services"). Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it.

1. Information We Collect

We collect information about you in three primary ways: (1) information you provide directly to us; (2) information we collect automatically when you use our Services; and (3) information from third‑party sources.

1.1 Information You Provide Directly

When you use our Services, you may provide us with personal information, including:

Account and contact details – such as your name, email address, postal address, phone number, company name and any other details you submit when creating an account or signing up for services.

Profile and training data – such as certifications, job roles, training progress, quiz scores and other records associated with your use of the NSPIRE Training App platform.

Payment information – if you purchase a subscription, we collect payment details (credit card number, billing address) through our secure payment processor. We do not store your full payment card information on our servers.

Communications – including your correspondence with support and feedback you provide through surveys or contact forms.

User‑generated content – such as photos, inspection notes, voice messages or files you upload to the platform.

1.2 Information We Collect Automatically

We may automatically collect certain information about your device and how you interact with our Services, including:

Usage data – such as pages or screens you view, what you click on, features used, the date/time of each visit, and referral URLs.

Device information – including IP address, browser type and settings, mobile device type and operating system, unique device identifiers and crash data.

Cookies and similar technologies – we use cookies, pixels and other tracking technologies to enhance your experience, analyze usage patterns, provide security features and remember your preferences. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features.

1.3 Information from Third‑Party Sources

We may receive information about you from other sources, including:

Service providers – for example, customer‑support partners who help us respond to your requests.

Social media and marketing partners – if you interact with us on social platforms or opt into marketing campaigns.

Integrations – if you link your NSPIRE Training App account with third‑party services (e.g., scheduling, CRM or analytics tools) we may receive information in accordance with their privacy policies and your permissions.

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide and improve the Services – to operate, maintain and improve the NSPIRE Training App, including the website, mobile app, membership platform, chat bots and voice assistants.

Create and manage your account – to register you, authenticate you when you log in, and manage subscriptions, training progress and certifications.

Communicate with you – to send administrative messages, technical notices, updates, security alerts, newsletters and support responses.

Personalize your experience – to tailor content, training recommendations and marketing communications to your interests and goals.

Process payments – to charge subscription fees, verify payment information and send receipts via our payment processors.

Analytics and research – to monitor and analyze usage trends, measure the effectiveness of our marketing and improve our products and services.

Legal, compliance and security – to investigate and prevent fraudulent transactions, unauthorized access and other illegal activities; to enforce our agreements; and to comply with applicable laws.

We may aggregate or de‑identify information so that it cannot reasonably be used to identify you. We may use and disclose such non‑personal information for any purpose.

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties:

Service providers and vendors – We share information with trusted third parties who perform services on our behalf, such as payment processing, email delivery, analytics, customer support, cloud hosting and marketing. These service providers are only permitted to use your information as needed to provide services to us and are required to protect your information.

Affiliates and business partners – We may share information with companies under common ownership or control and with business partners where necessary to provide joint services (e.g., integrated training or inspection tools) or for promotional purposes. We will only share information to the extent allowed by law and consistent with this Policy.

Legal compliance and safety – We may disclose information if we believe it is necessary to (a) comply with law or legal process (e.g., subpoena, warrant), (b) protect the rights, property or safety of NTA, our users or others, or (c) detect and prevent fraud or security issues.

Business transfers – In connection with a merger, acquisition, financing, reorganization or sale of some or all of our business assets, we may share or transfer your information as part of the transaction. You will be notified of any such change in ownership or use of your personal information.

4. Data Security and Retention

We use administrative, technical and physical safeguards designed to protect your information. Despite our efforts, no method of transmitting or storing data is completely secure. We cannot guarantee the absolute security of your personal information.

We retain your information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by law. When we no longer have a legitimate business need to process your information, we will either delete or anonymize it.

5. Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, subject to local laws. These may include the right to:

Access and update – You can access and update certain account information by logging into your NSPIRE Training App account.

Delete or erase – You may request that we delete your personal information, subject to limitations under applicable law.

Opt out of marketing – You can unsubscribe from marketing emails by following the instructions in those emails. You may not opt out of service‑related communications (e.g., account or transaction notifications).

Restrict or object – You may request restrictions on the processing of your personal information or object to our processing in certain circumstances.

To exercise any of these rights, please contact us at the email address below. We may ask you to verify your identity before responding to your request.

6. Children's Privacy

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete that information as quickly as possible. If you believe we might have information from or about a child, please contact us.

7. International Users

NTA is based in the United States. If you access the Services from outside the U.S., please be aware that your information may be transferred to, stored and processed in the U.S. By using the Services, you consent to the transfer of your information to our facilities and to the facilities of third parties as described in this Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last updated" date at the top of this Policy and, in some cases, we may provide additional notice (such as sending an email or posting a notice on our website or app). Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Policy.

9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at:

NSPIRE Training App, LLC

Email: [email protected]

We welcome your questions and will do our best to address your concerns promptly.